Shipping policy

📦 Shipping Policy – ArtistiQely Noted by D’Sare

At ArtistiQely Noted by D’Sare, all products are personalised and made to order, ensuring each item is uniquely created for you with care and attention to detail.

🛠 Made-to-Order Processing Times

As all items are custom-made, orders are processed within 3–7 business days (excluding weekends and public holidays).

Processing times may be extended during busy periods, product launches, or promotional events. We reserve the right to adjust these timelines where necessary.

🚚 Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected delivery method.

Estimated delivery times after dispatch:

  • UK: 2–5 business days
  • Europe: 5–10 business days
  • International: 7–15 business days

Please note: These are estimated delivery times and are not guaranteed.

✍️ Personalisation Responsibility

Customers are fully responsible for ensuring that all personalisation details (names, wording, spelling, colours, etc.) are correct at the time of purchase.

ArtistiQely Noted by D’Sare is not responsible for errors submitted by the customer, and items will be produced exactly as entered.

📬 Shipping Responsibility & Delays

Once your order has been dispatched, responsibility transfers to the shipping carrier.

We are not liable for:

  • Courier delays or disruptions
  • Customs clearance delays
  • Incorrect shipping details provided at checkout
  • Failed delivery attempts

Customers must ensure all shipping information is accurate.

📦 Custom Items – No Refunds or Exchanges

Due to the personalised nature of our products, all sales are final.

We do not accept:

  • Returns
  • Exchanges
  • Refunds

Unless the item is faulty or damaged upon arrival.

📦 Lost, Stolen, or Delayed Parcels

We are not responsible for lost, stolen, or delayed parcels once marked as delivered.

Customers must contact the courier directly using the tracking information provided.

🧾 Customs, Duties & Taxes

International customers are responsible for any:

  • Customs duties
  • Import taxes
  • Handling fees

These charges are not included in our prices.

🔁 Incorrect Address / Failed Delivery

If an order is returned due to:

  • Incorrect address
  • Failed delivery attempts
  • Unclaimed parcels

The customer will be responsible for re-shipping costs.

📦 Damaged or Faulty Items

If your item arrives damaged or faulty, you must contact us within 48 hours of delivery with clear photographic evidence.

We will review and resolve this at our discretion.

❌ Order Changes & Cancellations

Due to the custom nature of our products, orders cannot be changed or cancelled once production has started.

📩 Contact Us

For all return or refund enquiries, please contact:
Email: sales@dsare.shop
Website: https://artistiqelynoted.co.uk/ 

🔒 Policy Agreement

By placing an order with ArtistiQely Noted by D’Sare, you agree to this Shipping Policy in full.